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Bernadette C. — Mid-Level Call Center Agent from Philippines

Bernadette C.

Mid-Level Call Center Agent

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Bernadette A. is an experienced Call Center Agent with expertise in customer service, demonstrated through her one year at CONCENTRIX in Cebu City. In this role, she adeptly managed customer inquiries, performed product setup, and delivered troubleshooting support over the phone. Her proficiency in resolving problems and providing excellent service underlines her strength in troubleshooting and customer service. Bernadette's work as an Administrative Assistant at the Department of Labor and Employment in Zamboanga City showcased her skills in managing office operations, organizing meetings, and performing essential administrative tasks. Her education in Computer Secretarial studies at the Universal College of South East Asia further reinforces her capability in administrative and customer-facing environments.

Experience

  • Call Center Agent

    CONCENTRIX · 2024 — 2025
    Addressed customer inquiries promptly and professionally, assisted with product setup and troubleshooting over the phone, and effectively managed customer emails and phone inquiries.
  • Administrative Assistant

    Department of Labor and Employment · 2022 — 2023
    Oversaw the daily operations of a busy office, which included coordinating meetings, managing filing systems, and completing various administrative tasks.

Skills & Expertise

Education

  • Computer Secretarial (Vocational)
    Universal college of South East Asia · 2013 — 2016

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