Bernadette C.
Senior Administrative Professional
Open to offersNew to PlatformAbout
Bernadette C. is a detail-oriented Administrative Professional from Urdaneta City, Pangasinan, with over seven years of experience in operations management, customer service, and remote virtual assistance. Her expertise spans CRM management within the real estate sector, data entry, and document control. Notably experienced in leading teams of over 20 employees, Bernadette maintains accuracy and efficiency in fast-paced environments. Her recent roles include working as a General Virtual Assistant at REAssist where she handled client records and CRM databases, and as an Assistant Restaurant Manager at Shakey's Pizza, where she managed daily operations and ensured compliance with standards. Additionally, she possesses technical proficiency in Microsoft Office, Google Workspace, and various CRM platforms such as Vault and PropertyMe. Bernadette's educational background includes a Bachelor of Science in Hotel and Restaurant Management from the University of Baguio, enhancing her capability to manage operational and financial goals effectively.
Experience
Assistant Restaurant Manager
Shakey's Pizza · 2023 — 2026Oversaw daily restaurant operations and handled various administrative tasks, supervising a team of over 20 employees. Prepared performance reports and managed scheduling, staffing, and inventory while ensuring compliance with food safety regulations and company standards. Addressed customer issues to maintain high service quality and assisted in achieving operational goals.General Virtual Assistant
REAssist · 2023 — 2023Maintained accurate client records and managed CRM databases while performing high-volume data entry with a focus on accuracy. Conducted property research and data mining, managed duplicate property merging in Vault CRM, organized documentation, and maintained digital records. Provided customer support through email and collaborated with team members remotely using Microsoft Teams, Zoom, and Slack.Assistant Store Manager
Tokyo Tokyo · 2018 — 2022Led a team of approximately 15 employees in coordinating daily operations to achieve sales and quality objectives. Managed inventory levels and operational reporting while assisting with recruitment, onboarding, and employee training. Worked with senior management to enhance operational efficiency in line with company policies and service standards.Checker / Front Desk
Baguio Country Club · 2018 — 2018Processed member and guest billing accurately and verified member identification before payment transactions. Handled cash transactions, operated billing equipment, maintained change funds, and supported billing for events.Cashier
Victorino's Restaurant · 2015 — 2017Managed customer payments, cash transactions, and daily sales reconciliation using POS systems. Ensured accurate billing while delivering high-quality customer service in a fine dining setting.Cashier, Bar and Food Attendant
RACKS Restaurant · 2014 — 2015Accurately processed customer orders and payments through the POS system, while preparing and serving beverages. Assisted in food preparation and service, ensuring timely order delivery, and maintained cleanliness in the bar area. Supported daily opening and closing tasks, including cash handling and inventory checks.Administrative Assistant
Jollibee · 2013 — 2014Provided administrative support by maintaining records and filing documents accurately. Reconciled daily cash sales with POS system records, prepared cashier remittances, and secured cash deposits. Managed cash availability for operations and assisted with inventory tracking and communication between departments.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Baguio · 2008 — 2013