Bernard L.

Bernard L. is an experienced operations management professional with a demonstrated track record in the business process outsourcing (BPO) and healthcare sectors. As an Operations Manager at Healthcare Concentrix from 2021 to 2023, Bernard L. oversaw regional sites and programs, managed day-to-day operational delivery of CVA results, developed leaders and agents, and owned client relationships. His scope included performance reporting, capacity planning, change management, and facilitating contract requirements. Bernard L. also held healthcare-focused positions, including Medical Biller at Everest Sleep Center, where he managed insurance verification, claims processing, coding, payment reconciliation, and compliance with HIPAA and CMS regulations. With additional experience as a Medical Virtual Assistant at Globalization Partners and previous roles in customer service, behavioral therapy, and training, Bernard L. brings hands-on expertise in operational execution and healthcare administration.