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Bernard N. — Junior Customer Service Specialist from Philippines

Bernard N.

Junior Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Bernard C. is a seasoned professional with a robust background in customer service, sales, and quality analysis. Most recently, he served as a Quality Analyst, where he was tasked with ensuring the quality of products, services, and processes through detailed testing and analysis. Prior to this role, Bernard was a Customer Service Representative for a telco account, demonstrating excellent active listening and verbal communication skills to address customer inquiries and solve problems efficiently. He also excelled as a Performance Specialist in debt collection, adeptly managing both inbound and outbound client communications. Further showcasing his Organizational Skills, he worked in a store support sales account, generating substantial revenue and surpassing sales targets through his Selling Skills. His educational background from SUCAD National High School underscores his commitment to continuous personal and professional growth.

Experience

  • QUALITY ANALYST

    Company not specified · 2024 — 2025
    Assured the quality of products and services through testing and analysis, while identifying potential areas for improvement.
  • Performance Specialist

    DEBT COLLECTOR · 2023 — 2024
    Managed inbound and outbound phone calls with clients, ensuring timely assistance for their needs.
  • STORE SUPPORT SALES ACCOUNT

    Company not specified · 2024 — 2024
    Engaged in selling products or services to both new and existing customers, fostering relationships and striving to meet sales targets.
  • Customer Service Representative

    TELCO ACCOUNT · 2021 — 2023
    Utilized exceptional active listening and verbal communication skills to address a variety of customer issues and inquiries.

Skills & Expertise

Education

  • Senior High Education
    SUCAD NATIONAL HIGH SCHOOL · 2020 — 2021
  • Junior High Education
    SUCAD NATIONAL HIGH SCHOOL · 2018 — 2019
  • Primary Education
    CANSINALA ELEMENTARY SCHOOL · 2014 — 2015

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