Bernardine C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Bernardine C. is an energetic and result-driven Customer Service Professional with four years of experience spanning sales and support roles. She excels in objection handling, managing inbound and outbound calls, and delivering tailored solutions to meet diverse client needs. Throughout her career, Bernardine has been recognized for consistently meeting KPIs, maximizing revenue, and enhancing customer retention across B2B and B2C sectors. Her experience includes verifying customer information for companies like Hallmark General Insurance Australia and maintaining accurate CRM records to ensure effective customer tracking. At Duked Enterprise Resources Limited, Bernardine supported customer service initiatives by assisting with orders, modifying requests, and conducting follow-ups to enhance satisfaction. Her educational background includes a B.Sc in Entrepreneurship and Business Management from the National Open University, and she is adept in using systems like Zoho CRM Plus, Salesforce Essentials, and Hubspot to further optimize the customer experience.
Experience
Cold Caller
Hallmark General Insurance Australia · 2024 — 2026Qualified leads by collecting and validating essential customer information such as personal details, asset value, and insurance history prior to passing them to the underwriting or sales team. Maintained accurate records of interactions, call outcomes, and customer responses using CRM systems for effective tracking and follow-up. Scheduled follow-up calls and appointments for interested prospects to ensure consistent engagement throughout the sales pipeline. Regularly achieved and surpassed daily, weekly, and monthly call targets and key performance indicators established by management.Customer Support Agent
Duked Enterprise Resources Limited · 2022 — 2024Updated customer records, interaction history, and case notes within the company’s CRM system to facilitate documentation and follow-up. Assisted customers with placing orders, modifying requests, and tracking service progress to enhance the overall experience. Followed up with customers to confirm issue resolution, collect feedback, and improve customer satisfaction. Provided management with feedback on recurring issues and proposed process improvements to increase service efficiency.Customer Service Representative
The Regent Hotel · 2021 — 2022Addressed guest complaints and service issues by identifying problems and providing suitable solutions, ensuring complete guest satisfaction. Maintained thorough records of guest interactions, reservations, and special requests using the hotel’s reservation and customer management systems. Collaborated with housekeeping and maintenance teams to ensure rooms were ready and any reported issues were promptly resolved.
Skills & Expertise
Education
- Bachelor of Science in Entrepreneurship and Business ManagementNational Open University · — — 2022
Interested in this professional?
Sign in as an employer to save this profile or invite Bernardine C. to a job.
Sign in as an employer