Bernice E.
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Bernice E. is an experienced professional with a background in the customer service, aviation, and travel industries. Currently serving as a Sr. Agent at IQOR, she is responsible for maintaining customer and dealer satisfaction, troubleshooting devices, processing orders, and efficiently coordinating records and feedback. Previously, at Concentrix, Bernice worked in sales support, handling customer inquiries and complaint resolution to ensure effective customer service processes. Her aviation experience includes working as a Flight Attendant for Kuwait Airways, where she prioritized passenger safety and assistance during flights. Bernice has also held operational roles in airline catering and sales at Kasco Gourmet, as well as reservation and ticketing positions with Pinoy Travel and Qatar Airways, utilizing systems like Galileo and Amadeus. She is proficient in Microsoft Office and has basic skills in Google Drive, Docs, Sheets, and related applications.
Experience
Sr. Agent
IQOR · 2022 — PresentMaintained a positive and professional demeanor when interacting with customers and dealers. Addressed inquiries and troubleshot devices efficiently. Managed to acknowledge and resolve complaints while possessing comprehensive knowledge of products. Handled processing of orders, applications, and customer interactions and documented transactions and feedback.Advisor I, Sales
CONCENTRIX · 2021 — 2022Sustained a positive and professional attitude towards customers. Responded to inquiries and resolved complaints effectively while having in-depth product knowledge. Processed orders and documented customer interactions. Collaborated with colleagues, providing feedback on customer service efficiency.FLIGHT ATTENDANT
KUWAIT AIRWAYS · 2007 — 2007Ensured the safety and comfort of passengers. Delivered customer service and hospitality. Monitored baggage, assisted passengers in boarding, and catered to individuals needing special assistance. Regularly checked safety conditions and responded to medical situations onboard.SALES ASST.
KASCO GOURMET (VH/V6) · 2006 — 2007Managed daily sales and operational requirements. Handled customer calls and served as cashier. Responsible for inventory and encoding, while preparing staff schedules and handling outside catering services.TICKETING STAFF
PINOY TRAVEL · 2005 — 2005Executed ticket bookings using Galileo and Amadeus systems. Made outbound calls to airlines for fare updates and attended to walk-in passengers providing correct fare information and issuing tickets and MCOs.BASIC CARGO HANDLING
QATAR AIRWAYS · 2005 — 2005Managed bookings of airway bill numbers and handled customer inquiries via phone. Organized flight queuing and released loading instructions for various aircraft types. Compiled revenue reports and maintained operational records.Reservation Ticketing Staff
Company not specifiedReceived telephone calls from passengers, including walk-ins, and provided updated fare and tax information. Facilitated flight bookings and confirmed passenger PNRs.
Skills & Expertise
Education
- SecondaryPHILIPPINE INTERNATIONAL ENGLISH SCHOOL, KUWAIT · 2001 — 2004
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