Bernice A.

Bernice G. is a seasoned Customer Service and Technical Support Specialist hailing from Laguna, Philippines, bringing over a decade of experience in supporting global clients within the telecom, e-commerce, and virtual service industries. With a proven track record in providing efficient remote support and achieving high customer satisfaction, she excels in troubleshooting technical issues and managing customer queries through varied communication channels including email, chat, and phone support. Her adeptness in utilizing CRM tools like Zendesk and Kustomer anchors her ability to manage complex customer needs and account escalations effectively, notably demonstrated during her tenure with iQOR on the T-Mobile USA account. Bernice has also served as a Virtual Assistant for companies like Baller TV and Jet Stream APS, skillfully handling tasks such as order processing, refunds, and web content updates. Additionally, her role as a Customer Service Representative with Concentrix on the Google account further enriched her capability in troubleshooting issues on Android and Chromebook platforms. Armed with proficiency in Google Workspace and MS Office, Bernice stands out as a detail-oriented professional committed to enhancing business efficiency through high-quality service delivery.