Besnik A.
Mid-Level Commercial Insurance Customer Success Manager
Open to offersNew to PlatformAbout
Besnik A. is a versatile and results-driven professional with a robust background in International Business, English Language Pedagogy, and Commercial Insurance Operations. With a proven track record as an entrepreneur and educator, he has expertly managed small-to-medium business profiles, led educational institutions, and optimized business performance workflows in competitive markets. At Layr Ltd, Besnik A. excelled as a Customer Success Manager, handling a high-value portfolio of commercial insurance accounts and strategically collaborating with insurance carriers. As the Founder and Managing Owner at English First, he established and directed operations, overseeing curriculum design and business-to-consumer client growth. His role as an Online English Language Consultant at Acadsoc LTD involved designing tailored educational training modules for a diverse range of international students. Holding degrees in English Language Teaching and Economy and Business, Besnik A. specializes in Account & Portfolio Management, Customer Success & Retention, and Agency Management Systems.
Experience
Customer Success Manager
Layr Ltd · 2022 — 2025Managed a portfolio of small-to-medium commercial insurance accounts, addressing platform mechanics and policy inquiries. Collaborated with various insurance carriers and wholesalers to align with market structures and product requirements. Utilized Agency Management Systems (AMS) to ensure policy documentation accuracy, expedite renewals, and reduce compliance issues.Founder & Managing Owner
English First (Language School) · 2021 — 2023Established and led regional operations for an English academy, focusing on curriculum design, structural management, and client growth. Supervised daily administrative tasks, managed budget allocations, directed marketing efforts, and facilitated staff hiring.Online English Language Consultant
Acadsoc LTD · 2018 — 2021Developed and implemented tailored remote educational training modules for a diverse range of international students, including young learners and business executives. Evaluated performance milestones and customized speech parameters to enhance corporate and linguistic fluency.
Skills & Expertise
Education
- Bachelor of Arts in English Language TeachingInternational Balkan University · 2016 — 2019
- Bachelor of Science in Economy and BusinessUniversity of Tetovo · 2011 — 2014
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