Betelhem T.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Betelhem T. is an accomplished sales and customer service professional based in Addis Ababa with over four years of experience in the retail and finance sectors. As a Sales Executive at Souvniers & Heineken Beer, she managed daily product recommendations for 50+ customers, drove incremental revenue through effective upselling, and ensured operational accuracy in cash handling and merchandising. Her tenure as a Customer Service Representative and Call Center Agent at Key Housing Finance Solution showcased her expertise in first-contact issue resolution and high-volume call management, achieving a 95% resolution rate and directly contributing to customer retention and revenue growth. Betelhem’s proven capabilities in conflict resolution and client relationship management underpin her consistent track record of maintaining high customer satisfaction within fast-paced business environments.
Experience
Sales Executive
Souvniers & Heineken Beer · 2019 — 2023Assisted over 50 customers each day by providing tailored product recommendations. Increased sales through upselling and seasonal promotions while ensuring accurate cash transaction operations. Maintained visual merchandising and restocked displays, resolved customer complaints to uphold high satisfaction rates.Customer Service Representative
Key Housing Finance SolutionAchieved resolution of 95% of customer issues on the first contact to minimize escalations. Responded promptly and accurately to daily customer inquiries, contributing to the development of a new FAQ system and maintaining excellent customer satisfaction ratings through effective communication.Call Center Agent
Key Housing Finance SolutionManaged over 150 inbound and outbound calls daily, addressing queries efficiently. Achieved a first-call resolution rate exceeding 90% and enhanced customer retention by employing strategic follow-ups. Contributed to a revenue increase through upselling initiatives.
Skills & Expertise
Education
- Bachelor of Business ManagementDamat Business College · 2019 — 2023
Interested in this professional?
Sign in as an employer to save this profile or invite Betelhem T. to a job.
Sign in as an employer