Beverly A.
Mid-Level E-commerce Operations Manager
Open to offersNew to PlatformAbout
Beverly P. is an accomplished Shopify Manager with a robust background in E-commerce Operations and Customer Success Management. From 2020 to 2025, Beverly served as an E-commerce Operations Manager at Vame Philippines and later as an Operations Manager, Supply Chain at Legacy Virtual. She skillfully managed order fulfillment and logistics, optimized e-commerce platforms, and tracked performance metrics to ensure operational efficiency. Beverly's expertise extends to overseeing inventory, supply chain management, and the optimization of logistics processes. Additionally, her career includes experience as a Seasonal CSR at Omnie and roles in technical support and customer service at TeleTech Iloilo and SYKES International. Her earlier career involved working as an Editorial Assistant at Atlas Publishing Co. Inc. Armed with a degree in Mass Communication from Central Philippine University, she adeptly leverages her educational background and industry experience to enhance customer satisfaction and drive business growth through strategic e-commerce management. Beverly is highly skilled in handling customer inquiries and delivering exceptional service, utilizing platforms like Shopify to meet diverse client needs effectively.
Experience
Seasonal CSR
Omnie · 2025 — 2026Assisted customers with orders and product inquiries via Shopify, providing support through phone, chat, and email. Coordinated with internal teams for order processes and maintained accurate records in the CRM system.E-commerce Operations Manager
Vame Philippines · 2023 — 2025Managed order fulfillment and logistics. Oversaw inventory and supply chain processes. Optimized e-commerce platforms and tracked performance metrics.Operations Manager, Supply Chain
Legacy Virtual · 2020 — 2023Ensured accurate and timely picking, packing, and shipping during order fulfillment. Monitored stock levels to prevent shortages and coordinated inventory replenishment. Streamlined logistics for warehousing and delivery, while measuring supply chain KPIs to enhance efficiency.Appointment Setter (Remote)
Typenex Medical (Part-Time) · 2015 — 2019Scheduled client appointments to maximize service availability and maintained accurate records for improved scheduling accuracy.E-Commerce Customer Service Manager
Collective Solutions/ Part time · 2021 — 2019Led, trained, and supported customer service representatives while overseeing timely resolution of inquiries and complaints. Implemented service standards and monitored KPIs to enhance service quality.Technical Support Representative
TeleTech Iloilo - CenturyLink · 2014 — 2015Resolved technical issues related to CenturyLink products. Delivered prompt support to improve customer satisfaction.Customer Service Representative (CSR)
SYKES International - Makati, PH · 2006 — 2013Addressed customer inquiries and provided accurate information and resolutions while consistently meeting service quality and customer satisfaction metrics.Editorial Assistant
Atlas Publishing Co. Inc. - QC City, PH · 2002 — 2006Supported editorial tasks including proofreading, research, and layout while assisting the editorial team with administrative duties to ensure timely publication.
Skills & Expertise
Education
- AB Mass CommunicationCentral Philippine University · 1996 — 2000
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