Beverly P.
Mid-Level Operations Monitoring Analyst
Open to offersNew to PlatformAbout
Beverly P. is an experienced professional with a career spanning roles in operations monitoring, customer service, and records management, primarily within the business process outsourcing (BPO), beauty and wellness, and academic sectors in the Philippines. At Teleperformance, she served as a Real Time Analyst, Technical Support Representative, and Customer Service Representative, where she handled live operations oversight, technical troubleshooting, and customer inquiries from 2019 to 2026. Previously, Beverly was a Manager at Monalisa Beauty Hair & Nail Spa Center, overseeing daily operations, and worked as Registrar’s Staff and Teacher at Davao Wisdom Academy. Her educational background includes pursuing a Bachelor of Secondary Education and holding a Bachelor of Arts in English.
Experience
Real Time Analyst
Teleperformance · 2022 — 2026Oversaw real-time operations monitoring within Teleperformance.Technical Support Representative
Teleperformance · 2020 — 2022Provided technical support services to customers as part of the Teleperformance team.Customer Service Representative
Teleperformance · 2019 — 2020Assisted customers with inquiries and service needs in a customer service capacity at Teleperformance.Manager
Monalisa Beauty Hair & Nail Spa Center · 2014 — 2018Directed spa center operations and managed day-to-day activities.Registrar’s Staff
Davao Wisdom Academy · 2012 — 2014Handled records management and assisted with registrar processes at the academy.Teacher
Company not specified · 2011 — 2012Taught students and supported academic activities during the specified period.Library Student Assistant
USeP Library · 2007 — 2008Assisted with library operations and student support tasks.
Skills & Expertise
Education
- Earning 30 Units of Bachelor of Secondary EducationPhilippine College of Technology · — — 2014
- Bachelor of Arts in EnglishUniversity of Southeastern Philippines · — — 2010
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