Bianca M.

Bianca M. serves as a Subject Matter Expert II at SupportNinja Corp, where she specializes in global logistics, providing complex consulting regarding international parcel tracking and tracing with 100% accuracy. In her role, she has successfully established and maintained Standard Operating Procedures (SOPs) that significantly reduce onboarding time for new team members. Bianca skillfully manages high-level client escalations through advanced problem-solving and comprehensive knowledge of logistics workflows. She is also responsible for generating weekly operational reports that evaluate team productivity and accuracy. Prior to this, Bianca worked as a Pharmacy Assistant at Sose's Company, where she was involved in packaging, labeling, and dispensing medications, managing inventory and handling cash transactions. She holds a Technical Vocational Course from Bonifacio V. Romero SHS and is proficient in Microsoft Office tools, which supports her strong communication skills and management capabilities.