Bianca Z.
Mid-Level Technical Inbound Sales Support
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About
Bianca Z. is an operations coordinator and customer service support professional with a solid foundation built at TaskUs Inc. Here, she specialized in technical inbound sales support for home security hardware and software, ensuring high-resolution rates for connectivity and system issues. Her role involved managing high-volume inquiries, seamlessly integrating real-time troubleshooting with strategic sales conversations. Bianca demonstrated the ability to articulate complex security technology to non-technical users, capitalizing on these interactions to recommend and upsell integrated home safety solutions. Formerly, she worked with the Tourism Office in events and tours management, where she spearheaded visual identity for local government events, managing everything from digital graphic design to on-site styling. She utilized tools including Microsoft Excel, Photoshop, and Canva to create high-quality promotional materials. Her technical skill set is complemented by expertise in IT troubleshooting, inbound sales strategy, and data analysis.
Experience
Technical Inbound Sales Support
TaskUs Inc. · 2024 — PresentDelivered comprehensive technical assistance for home security hardware and software, ensuring effective resolution of complex connectivity issues. Utilized technical knowledge during inbound calls to spot deficiencies in customer security setups, effectively recommending and upselling integrated solutions to improve home safety. Managed a significant volume of inbound inquiries regarding home security systems, successfully balancing real-time technical troubleshooting with sales discussions. Explained intricate security technologies to non-technical users, turning support calls into sales opportunities by recognizing customer needs and suggesting suitable product upgrades.Event and Tours Management Staff
Tourism Office - Government · 2022 — 2023Led the visual branding and design for local government events and festivals, overseeing the complete development of promotional materials, including digital graphics and physical event styling to meet the high standards of the Tourism Office and promote local heritage effectively. Coordinated logistics and formal invitations for significant municipal tours and events, merging administrative tasks with creative contributions by designing quality event materials and managing on-site styling for flawless execution and professional representation of the local government.