Bianca B.

Bianca M. is a dedicated operations leader in the healthcare industry, specializing in health insurance customer service within BPO environments. With over five years of experience, she has excelled in managing team performance, specifically focusing on key metrics and providing comprehensive mentoring to new employees. At Carelon Global Solutions, she serves as an Assistant Manager, where she leads a team of referral specialists, ensuring daily operations meet and exceed performance goals. Her role includes monitoring team output and serving as a key escalation point for process issues. Previously, she has worked as a Subject Matter Expert and a Referral Specialist, acquiring expertise in pre-authorization processing and benefits verification. Her career began at The Results Companies, where she improved customer satisfaction through effective customer service techniques. Bianca holds a Bachelor of Science in Business Administration from the University of the East, demonstrating a strong foundation in business management principles.