Bianca N.

I have over 10 years of experience in administration and customer support, with around 5 years of remote experience as an Executive Assistant. I’m someone who likes to keep things in order and make sure work gets done properly. I’m comfortable managing emails, calendars, documents, spreadsheets, data, and day-to-day admin tasks. I also have experience working with clients, keeping records up to date, following up on outstanding tasks, and handling information that needs to be kept private. I work well on my own and don’t need someone checking on me all the time. I plan my work, keep track of what needs to be done, and ask questions when I need clarity. I believe I can add value by taking care of the admin work that takes up a lot of time, keeping things organized, and making sure important tasks don’t get missed. I take my work seriously, and I care about doing a good job.

• Executive Assistant

  Helping Hands Safehouse · 2021 — 2026
  Provided executive and administrative support across a busy organisation, managing 100+ emails daily, multi-time-zone calendars, meetings, travel arrangements, and confidential documentation. Maintained accurate CRM records and spreadsheets for staff, donors, volunteers, and beneficiaries while processing invoices, petty cash, and reconciliation. Key achievements included creating 4 SOPs to standardise recurring administrative and data-entry processes, improving the consistency of records by resolving duplicate CRM entries, and identifying and following up on missing or incorrect information to maintain reliable records.

• Office Manager

  Inkulo IT Services · 2016 — 2016
  Managed diary scheduling, quotations, and invoicing while checking documents and records for missing or inconsistent information. Maintained accurate client, supplier, and stock records across spreadsheets and internal systems, ensuring information was complete and up to date. Achievement: Helped keep administrative and financial records organised and accurate by identifying errors, following up on missing information, and maintaining reliable records for day-to-day operations.

• Installations Coordinator

  Last Mile Technologies · 2013 — 2015
  Managed customer information, installation details, and technician schedules, keeping daily job-tracking records accurate and up to date. Reviewed records for missing or inconsistent information and worked directly with clients and technicians to verify and correct details. Achievement: Compiled and verified monthly performance reports across 5 technician teams**, bringing together field data into clear and reliable reports for management review.