Bianca M.

Bianca M. is a seasoned Customer Service Representative with over seven years of experience providing top-notch support, complemented by brief tenure as a Virtual Assistant handling administrative tasks. She holds a Bachelor of Science in Business Administration, majoring in Human Resource Management, which underpins her professional approach. At Probe CX, Bianca served as a Flight Reservations Specialist for Jetstar Airways, adept at managing inbound and outbound calls, live chats, and handling booking processes, amendments, and refund cases. Her role required strong customer service skills, including issue resolution and case management. Prior to this, she was a Client Care Executive Assistant at Grand Paragon Outsourcing Services, where she managed outbound campaigns for lead generation and appointment setting. At Concentrix, Bianca supported Sears Canada's customers by managing order placement and ensuring accurate order status updates during the graveyard shift. Her skills encompass data entry, appointment setting, and effective use of CRM systems.