Bibhuti S.

Address basic problems and provide assistance with Windows, Mac, software applications, and hardware systems. Carry out routine technical maintenance and assistance. Coordinate with vendors for warranty support, manage record-keeping systems, and assist in tracking inventory levels of equipment and materials. Provide routine technological systems support, troubleshoot basic server and network infrastructure issues for maintenance. Participate in the review, evaluation, and recommendation of hardware and software solutions and network updates. Aid in the installation, configuration, and maintenance of computers, workstations, and related devices.

Oversee the handling of users and client machines along with all infrastructure components such as Servers, Workstations, and Desktops. Diagnose and resolve technical issues daily for RDP devices, performing root-cause analysis and escalating as necessary. Provide support for applications running on systems and servers. Identify and troubleshoot issues regarding hardware, software, network, and connectivity. Assist users remotely and on-site via phone, email, and chat to resolve IT-related problems.

Manage over 1000 local (Desktop) users and approximately 5 Windows servers. Responsibilities include maintaining computers, networks, hardware, and other peripherals while also supporting applications on systems and servers. Directly handle and troubleshoot all Windows environment-related issues. Install, configure, and support banking and financial software and applications. Take customer calls relating to networking, software, and hardware issues, escalating problems to relevant personnel and following up until resolved. Report asset inventory regularly, which entails weekly and monthly details on team activities concerning logged calls related to systems. Manage network connectivity, Virus updates, and backups while also configuring email applications. Install various iterations of Windows servers, including roles and features, and manage installations and configurations of Active Directory while implementing group policy configurations. Monitor, manage, and report on server status daily, weekly, and monthly. Schedule and restore backups as necessary while utilizing ticketing tools for addressing customer complaints. Troubleshoot using Net Meeting and Remote Desktop.

Manage all IT aspects for HAL– Engine & Sukhoi-Mig Division. Address Windows-related issues, including applications, servers, desktops, laptops, and printers. Demonstrate expertise in installing, configuring, and troubleshooting Windows Servers while managing Active Directory at the domain level. Create and update user permissions, network, and OU groups in Active Directory, implementing security protocols via Group Policies. Oversee the creation, maintenance, and monitoring of incoming and outgoing emails in Outlook and handle installation, formatting, assembling, and troubleshooting of Windows OS. Conduct installations of applications while monitoring antivirus on desktops and servers. Maintain networks, computer hardware, and peripherals while executing backup and restore operations for preventive maintenance. Address technical constraints of IT peripherals through service calls and attend to AMC calls.

Engage in daily communication with clients and vendors to gather requirements and consolidate periodic reports. Prepare test plans and conduct testing using Win Runner and Load Runner. Validate various operational scenarios, documenting each stage of testing and the project. Develop Business Requirement Documents (BRD) based on user requirements and perform testing in both UAT and Production environments.