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Bien M. — Mid-Level Telecom Operations Specialist from Philippines

Bien M.

Mid-Level Telecom Operations Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bien M. brings extensive experience in the telecommunications and financial management industries, specializing in operations management, data migration, and customer service. Most recently, he served as a Data Migration and Clean Up Officer at Staircase Financial Management LTD, contributing to data accuracy and integrity. At Tangerine Telecom, as an Outbound Sales Executive, he worked with business owners to provide telecom solutions and enhance eCommerce operations' efficiency and customer satisfaction. His leadership was pivotal in proposing and implementing process improvements that led to cost-effective site enhancements and operational projects. Previously, as an Operations Manager at Equity Track Inc., Bien managed a team to deliver exceptional customer service, handled P&L reporting, and oversaw real estate investments. He possesses a strong grasp of Microsoft Office tools, leveraging his skills to conduct tech tutorials and manage network installations. His technical acumen in web design and computer repair complements his managerial duties, driving both team performance and project success.

Experience

  • Data Migration and Clean Up Officer

    Staircase Financial Management LTD · 2023 — 2024
    Handled data migration and cleanup tasks in a remote capacity.

  • Outbound Sales Executive

    Tangerine Telecom · 2022 — 2022
    Engaged with business owners to provide TELECOM services, managed eCommerce operations, and ensured customer service quality. Drove operational projects and collaborated with teams for enhanced processes while analyzing performance metrics. Oversaw fraud protection and supported employees in customer interactions.

  • Operations Manager

    Equity Track Inc. · 2020 — 2020
    Oversaw daily operations to ensure customer service excellence. Assisted the team in research for valuations and lease renewals, managed bookkeeping, and provided P&L reporting to the CEO. Updated property management software and prepared marketing details while managing employee performance and training.

  • Account Manager

    AIRPORT Limo Transfer · 2018 — 2020
    Managed bookings for the team to ensure clients received the correct vehicles. Monitored staff KPIs and conducted weekly meetings with the CEO to present campaign status and address any concerns.

  • Technical Support Specialist (Tier 2)

    Teleperformance · 2017 — 2019
    Provided comprehensive resolutions for clients, focusing on first-call resolution and educating clients on troubleshooting steps.

  • Sales Executive for Business Customer

    At&t Unity Communications · 2014 — 2015
    Scheduled a minimum of three appointments daily while ensuring accurate information and quality sales.

  • Project Manager Telco Account

    Acquire Asia Pacific · 2009 — 2012
    Ensured the team met daily target quotas and upheld legal compliance as a leader. Focused on developing leadership within the team.

  • Sales Representative/Team Leader

    Acquire Asia Pacific · 2007 — 2009
    Focused on achieving quality sales and meeting daily targets, emphasizing adherence to standards.

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