Bikram M.
Mid-Level IT Technical Support Specialist
Open to offersNew to PlatformAbout
Bikram M. is a seasoned IT professional with over 14 years of success in technical support, system administration, and public sector technology operations. His adept management of e-court systems and involvement in public health projects demonstrate his capacity to drive significant system improvements and workflow efficiencies. With proven expertise in overseeing network infrastructure, CRM systems, and enterprise software across diverse operating systems including Windows, Linux, and MacOS, he has a 95% project success rate. Notably, he played a crucial role in the COVID-19 immunization programs by leveraging his troubleshooting prowess within network environments. Bikram's proactive approach towards user training and stakeholder collaboration has been pivotal in maintaining high operational standards. His work experience includes roles such as Technical Executive at the High Court of Odisha and Technical Support Executive at Tech Mahindra, where he resolved 95% of technical issues on first contact, significantly enhancing customer satisfaction and retention. He holds a degree in Computer Science from Fakir Mohan University and specializes in technical troubleshooting and remote diagnostics.
Experience
Technical Executive
High Court of Odisha · 2022 — 2025Managed e-court operations including virtual and live sessions. Modified and installed hardware and software systems to enhance workflow efficiency. Assisted in network system design and implementation, consulting users to identify their hardware and software needs. Evaluated vendor software for compatibility and conducted performance tuning for various applications. Streamlined immunization data entry processes and developed training materials to empower staff.Technical Support Executive
Tech Mahindra · 2015 — 2018Utilized software tools to enhance data accuracy and reporting capabilities. Served as the primary technical contact for the Co-WIN App during the COVID-19 pandemic, providing support to international clients. Addressed customer queries promptly through voice and email, resolving issues related to operating systems and internet connectivity. Conducted system support for IP configurations and network setups while managing a high volume of support tickets effectively.Senior Technical Support Associate
A2B Solutions Pvt Ltd · 2013 — 2015Provided comprehensive technical support across various platforms, resolving customer queries related to software installation and application issues. Collaborated with engineering teams to enhance product functionality and utilized CRM tools to track customer interactions efficiently. Implemented feedback loops to identify areas for service enhancement and fostered strong customer relationships for improved retention.Technical Support Executive
AS Infotech · 2011 — 2012Performed technical troubleshooting for a variety of customer issues, focusing on operating systems, networking, and software applications. Maintained detailed logs of customer interactions to ensure efficient service responses and trained team members in troubleshooting procedures.
Skills & Expertise
Education
- Bachelor of Science: Computer ScienceFakir Mohan University · — — 2010
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