Blaise J.
Actively lookingNew to PlatformAbout
I am a detail-oriented Virtual Assistant with a strong track record in customer support, front-office administration, and operational workflow management. Skilled in handling high-volume communications, client onboarding, and precise data management, I specialize in keeping business operations running seamlessly behind the scenes. I am dedicated to helping business owners and busy professionals reclaim their time by managing their administrative, customer support, and operational needs with precision and care.
Why hire me
Employers should hire you because you bring a rare combination of genuine empathy and back-office operational rigor. With a proven background in managing high-volume communications, remote onboarding, and strict compliance documentation, you know how to maintain calm control in fast-paced environments without letting critical details slip. You pair technical proficiency across CRMs, MS Office, Cotality Mitigate, and Xactimate with a track record of 100% data accuracy and workflow optimization. Most importantly, you seamlessly balance efficiency with human warmth ensuring that every client, caller, or new hire feels valued, while backend administration runs flawlessly behind the scenes.
Experience
Executive Assistant
Debt Freedom Attorneys · 2024 — 2026Provided high-level administrative, operational, and client-facing support to senior attorneys specializing in bankruptcy and debt settlement. Managed complex attorney calendars, coordinated client consultations, and maintained strict confidentiality while handling sensitive financial records and legal documentation. Served as the primary liaison between attorneys.Inbound/Outbound Customer Support
Debt Support National · 2026 — 2026Served as the primary touchpoint for individuals seeking financial assistance and debt relief solutions. Handled high volumes of inbound inquiries regarding debt consolidation programs, account balances, and payment schedules, while executing structured outbound outreach to follow up on client applications, missing compliance documentation, and program retention. Navigated complex financial conversations with exceptional empathy, active listening, and compliance adherence, ensuring every caller felt supported and informed throughout their financial recovery process.Team Lead
Transcom · 2020 — 2022Led a team of customer support representatives in a high-volume call center environment, driving daily performance across key metrics including CSAT, FCR, and AHT. Oversaw real-time queue management, conducted weekly 1-on-1 coaching sessions, and managed agent onboarding, compliance, and performance tracking. Served as the primary escalation point for complex customer issues, maintaining a culture of empathy, accountability, and operational efficiency.
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