Blessing S.

Blessing S. is a dedicated Customer Service Representative based in Lagos, Nigeria, with over a year of experience specializing in resolving customer complaints for Nigerian SMEs. He excels in providing calm communication and quick problem-solving, achieving a remarkable 95%+ resolution rate. Currently working at First Choice Retail Store, Blessing handles over 30 customer complaints daily through WhatsApp, phone, and in-person interactions, maintaining a 96% customer satisfaction score. His skills include proficient use of CRM tools like Zoho, HubSpot, and Freshdesk. Blessing is fluent in English and Pidgin and conversant in basic French, utilizing tools such as Google Docs, Slack, and Zoom Mobile for efficient remote work. He has also interned at Jahbless Online Business, where he managed social media inquiries and created an FAQ document that significantly reduced response times. With a B.Sc. in Plant Science and Biotechnology, Blessing is seeking a remote customer service role to further leverage his skills.