Blessing N.
Customer Service Manager
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About
Blessing U. is an experienced Virtual Assistant and Customer Service Manager specializing in remote business support within the administration, logistics, and customer service sectors in Nigeria. At Rublis Pacifium Limited Nig., Blessing managed daily customer service operations, supervised teams, implemented customer service policies, and leveraged CRM systems such as Salesforce, Microsoft Dynamics, and Zoho CRM to enhance customer engagement and service analytics. As a Virtual Assistant for De-Juviri Empire Limited, Blessing provided comprehensive administrative support, including data entry, calendar management, online research, and document organization using Microsoft Office Suite, QuickBooks, and SAP software. Additionally, prior roles in customer care and cashier duties at Plan B Delivery Services further honed skills in conflict resolution and transaction management. Blessing holds a Bachelor of Science (Ed.) in Economics from the University of Calabar and has completed multiple training certificates in Excel, SAP, and QuickBooks Online.
Experience
Customer Service Manager
Rublis Pacifium Limited Nig. · 2024 — 2026Oversaw daily customer service operations, managing customer inquiries and addressing complaints. Supervised and provided training for customer service representatives to support service quality. Designed and implemented customer service policies, procedures, and standards, while handling escalated issues and ensuring prompt conflict resolution. Analyzed feedback to recognize trends, initiated service improvement strategies, and utilized CRM systems for managing customer data and generating performance reports. Collaborated with sales, operations, and finance teams to improve customer experience, prepared detailed performance reports for senior management, and ensured adherence to company policies and service standards.General Virtual Assistant
De-Juviri Empire limited, Nigeria · 2023 — 2024Organized client emails and calendars by arranging meetings and appointments. Maintained files through data entry and document preparation, supporting accurate record-keeping. Compiled research and reports for business support, handled administrative tasks such as presentations and spreadsheets, and communicated with customers using email or online platforms. Coordinated virtual meetings, managed meeting agendas and notes, assisted with travel and event planning, and upheld confidentiality in interactions with clients.Customer care Representatives/ Cashier
Plan B Delivery Services. Nigeria. · 2021 — 2022Processed customer transactions at cash registers and collected payments via cash or card. Maintained a professional and empathetic attitude towards customers, responded promptly to complaints, and ensured records of customer interactions, transactions, comments, and issues were accurately kept.
Skills & Expertise
Education
- Bachelor of Science ECONOMICSUniversity of Calabar, Nigeria · — — 2021
- West African Examination CouncilFederal Airport Authority of Nigerian Secondary School, Calabar (FAANSS), Nigeria · — — 2013
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