Boikanyo
Mid-Level Retail Customer Service Specialist
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Boikanyo K. is an experienced Senior Cashier with over three years in customer service and retail roles, notably at Dischem Pharmacy, United Pharmaceutical Distributors, and Fullserves Financial Services. At Dischem Pharmacy, Boikanyo supervises cashier operations, oversees the cash register, provides staff training, and serves as a customer service back-up consultant, utilizing problem solving, inventory management, and communication to deliver effective assistance through email, phone, and in-person engagements. Previous experience in the financial services sector involved facilitating new account openings and offering tailored solutions, while pharmaceutical distribution responsibilities included maintaining stock accuracy. Boikanyo holds a Certificate in Business Management from IQ Academy and demonstrates proficiency in English, Sesotho, Setswana, Xitsonga, Isizulu, and Sepedi within diverse retail and financial service settings.
Experience
Senior Cashier
Dischem Pharmacy · 2022 — PresentOversaw the operations of the cash register while providing training to junior staff members.Customer Service Back Up Consultant
Dischem Pharmacy · 2022 — PresentProvided exceptional assistance to customers by guiding them to appropriate products and services while engaging through emails, phone calls, and in-person communication. Investigated and resolved customer issues effectively.Checker
United Pharmaceutical Distributors · 2019 — 2021Inspected and monitored stock levels to ensure inventory accuracy and prevent discrepancies.Retail Agent
Fullserves Financial Services · 2019 — 2019Facilitated the opening of new accounts while providing clients with customized financial solutions.
Skills & Expertise
Education
- GRADE 12Mapetla High School · — — 2017
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