Boitumelo M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformLanguages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Boitumelo M. is an experienced Executive General Manager with a demonstrated history in hospitality, guesthouse operations, sales, business development, and office administration. At The Shyer in Johannesburg, she oversees guest services, supervises staff, manages financials, and ensures high-quality hospitality standards. Previously, she served as a Virtual Assistant for Basadi Leadership Program, supporting administrative functions, business outreach, and graphic design tasks. Her background includes sales roles in insurance with Affinity Life Limited and customer service at Omnicontact (NavexGlobal), where she handled CRM management and resolved client inquiries. Boitumelo’s earlier experience at Edge Growth and Smollan covered event planning, calendar management, and sales-driven marketing initiatives, with responsibilities in invoicing and campaign delivery across multiple business domains in Johannesburg.
Experience
EXECUTIVE GENERAL MANAGER
The Shyer · 2025 — PresentEnsured a welcoming atmosphere for guests by managing arrivals and departures. Addressed guest inquiries, requests, and complaints with professionalism while overseeing guest satisfaction and gathering feedback for service enhancement. Supervised housekeeping to maintain cleanliness and safety standards, coordinated with maintenance staff for facility upkeep, and managed cash flow alongside guest billing. Prepared financial reports and occupancy forecasts, effectively controlled expenses, and organized staff scheduling while training and motivating the guesthouse team for high service standards. Ensured effective handling of booking systems and collaborated with external agents for promotional strategies.SALES REPRESENTATIVE AGENT
Affinity Life Limited · 2025 — 2025Identified potential customers through research and networking efforts, qualifying leads and constructing a robust sales pipeline. Scheduled meetings and product demonstrations for prospective clients, showcasing products and tailoring presentations to client needs. Conducted demonstrations to emphasize value and engaged in closing sales while building and sustaining long-term client relationships, providing after-sales support to address concerns.CALL CENTRE AGENT
Omnicontact (NavexGlobal) · 2024 — 2024Managed incoming communication channels by handling calls, emails, and customer inquiries promptly. Provided accurate information to ensure high-quality customer service and enhanced customer satisfaction. Recorded interactions in CRM and adhered to call procedures to maintain transaction efficiency. Leveraged detailed product knowledge to advise customers competently and collaborated with colleagues to enhance service delivery. Listened to customer concerns to troubleshoot problems and escalated issues when necessary.OFFICE ADMINISTRATIVE ASSISTANT
Edge Growth · 2017 — 2023Facilitated visitor management by greeting and directing guests appropriately. Handled incoming phone calls, sorting mail, and managing travel arrangements for staff. Created periodic reports on expenses, performance, and budgets. Assisted in organizing company events, staffing functions, and maintaining office space through effective coordination with cleaning services. Processed invoices and expense claims, managed senior management's calendar, and performed administrative tasks to support inter-departmental collaboration.SAMSUNG SALES AND MARKETING AMBASSADOR
Smollan · 2016 — 2017Conducted market research to tailor strategies for target audiences and expand the client base. Collaborated with the design team on marketing materials and applied targeted sales techniques to enhance customer relationships. Identified new market opportunities and monitored stakeholder interactions to align objectives. Responded to customer service inquiries as required and engaged in continuous performance improvement based on quality assurance feedback.VIRTUAL ASSISTANT
Basadi Leadership ProgramPerformed data entry, managed emails, and prepared various documents to support administrative functions. Assisted in scheduling appointments and organizing travel arrangements. Handled bookkeeping tasks including invoices, receipts, and expense tracking while updating sales and performance reports. Maintained contact lists and databases to ensure effective communication, tracked programme delivery, and pursued new business leads through networking and outreach methods. Aided in the creation of presentations and proposals to highlight the company's services, monitored business development initiatives for improvement insights, and contributed to marketing efforts through graphic design and content management.
Skills & Expertise
Education
- Higher National Diploma in Information and Communication TechnologyTshwane University of Technology · — — 2005