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Bonafel C. — Mid-Level POS System Support Specialist from Philippines

Bonafel C.

Mid-Level POS System Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bonafel C. is an adept System Support Specialist with a strong foundation in POS Network Administration and a proven track record in technical support services. With a Bachelor of Science in Computer Network Administration from the University of Makati, Bonafel has honed her skills in both network maintenance and client interaction. She has worked across various industries, including her current role as a Customer Service Representative at Innovatron Solutions Corporation, where she excels in managing client inquiries and providing strategic solutions. Previously, at Mosaic Solutions, she specialized in POS System Training and Support, further enhancing her ability to address client needs efficiently. Her early career at Creative Gateway Incorporated involved managing network connections for McDonald's stores in the Philippines, showcasing her expertise in structured cabling and system integration. A Civil Service Commission Professional Passer, Bonafel combines technical proficiency with effective communication, making her a valuable asset in customer service-driven roles.

Experience

  • Customer Service Representative

    Innovatron Solutions Corporation · 2023 — Present
    Managed incoming calls and addressed client inquiries. Provided effective solutions to ensure client satisfaction regarding products and services. Created reports and documentation for current and prospective clients, offering project guidance and walk-throughs.
  • System Support Specialist

    Mosaic Solutions · 2019 — 2021
    Conducted training and support for POS System and Purchasing System, addressing client needs and technical queries.
  • IT Support

    Mario Dulguime Design & Construction Co. · 2016 — 2018
    Maintained the company’s network, hardware, and software systems.
  • Customer Service Technical Support

    Creative Gateway Incorporated · 2013 — 2016
    Provided third-party technical service support for leading brands in the Philippines. Managed network connections for all McDonald’s stores, which included structured cabling for POS, printers, offline servers, and Internet Service Providers, as well as retail system and system integration.

Skills & Expertise

Education

  • Bachelor of Science in Computer Network Administration
    University of Makati · 2009 — 2013

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