Bongiwe M.

Bongiwe M. is a reliable and efficient professional with a strong background in high-volume retail and administrative support. She has demonstrated expertise in accurate cash handling and POS operation while ensuring exceptional customer service. During her tenure as a Customer Service Team Member at KFC Rivonia, she was responsible for processing transactions using the POS system, greeting customers professionally, and executing effective upselling and cross-selling strategies to meet sales targets. Her duties also included preparing and cooking menu items aligning with brand standards, maintaining food safety protocols through monitoring and FIFO practices, and ensuring order accuracy for various service platforms. Bongiwe also served as an Admin Clerk at Bophelong Clinic, where she welcomed visitors, organized patient flow, maintained updated patient records, and supported the clinic's reporting tasks. Her foundational education from Khanyisa High School includes a National Senior Certificate, highlighting her commitment to accuracy and customer service excellence.