Bono G.

Bueno T. is a seasoned BPO professional with over 15 years of experience specializing in customer service leadership, training & development, and American Accent coaching within fast-paced call center environments. As an Operations Manager at Select Scout Solutions in the business process outsourcing industry, Bueno T. led multi-program operations, achieving a 25% boost in productivity and a 20% increase in CSAT, while designing training initiatives that resulted in a 90% agent certification rate. At Startek Philippines, he managed teams supporting US and Canadian telecom and Tri-Services accounts, implementing workforce training programs that reduced agent ramp-up time by 30%. Additionally, as a freelance English and accent trainer, he has coached over 300 SEA-based learners, tailoring language programs for accelerated results. His work demonstrates strong KPI management and performance coaching, directly impacting operational excellence and client service quality in the BPO sector.