Boston F.
Senior Technical Support Engineer
Open to offersNew to PlatformAbout
Boston F. is a highly experienced Technical Support Engineer with over a decade of expertise in ISP and hosting environments. At Afrihost, based in Johannesburg, he has been part of a select 5-person critical care team, renowned for resolving high-impact technical incidents swiftly and efficiently. His role involves managing 1-5 executive-level support cases daily, addressing complex issues for CEO and Director clients. Boston demonstrates proficiency in administering hosting solutions via cPanel and WHM, executing domain transfers, and updating DNS configurations. Skilled in troubleshooting across multiple services including fibre, mobile voice, and data systems, he is adept at diagnosing API failures and resolving multifaceted connectivity issues. With a strong foundation in Linux systems and networking, complemented by growing knowledge in AI systems and automation, Boston is a certified cPanel & WHM Sales Professional, making him a valuable asset to any technical support team.
Experience
Technical Support Engineer (Critical Care Team)
Afrihost · 2014 — 2025Part of a specialized team addressing high-impact technical incidents. Handled daily executive-level cases for CEO and Director clients, ensuring rapid resolutions. Managed hosting environments using cPanel and WHM, including migrations and configurations. Conducted domain transfers, DNS updates, and email system configurations. Addressed fibre, mobile voice, and data service issues across multiple providers. Diagnosed API failures and allocation problems within live environments. Escalated and resolved complex infrastructure and connectivity challenges.
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