Bouchra N.
Senior VoIP Engineer
Open to offersNew to PlatformAbout
Bouchra N. is a highly skilled Senior VoIP Engineer with 18 years of experience in delivering secure and scalable SIP-based solutions for both enterprise and government sectors. Her expertise extends to engineering 24×7 telephony services, integrating SBC architectures, and deploying both cloud and hybrid voice platforms. At IPC Systems, she adeptly supported Unigy trader voice platforms globally, ensuring continuous service through proactive log analysis and performance monitoring. In her tenure at SII Maroc, she led Microsoft Teams migration projects and administered high-availability ToIP infrastructures, showcasing her capability in complex problem resolution and SLA compliance. At AeBDM - MedTech, Bouchra managed telecom projects and call center platforms, contributing to operational excellence and client satisfaction. Bouchra's robust technical skills include Python scripting, SIP signaling, and managing tools such as Remedy and Nagios. Her strong educational foundation is underscored by a Master of Science in Network, Service, and Mobility from Henri Poincaré University.
Experience
Global Service Engineer
IPC Systems · 2024 — PresentProvided support for enterprise IPC Unigy trader voice and recording platforms in global environments. Configured IPC Agility plus multi-vendor recording suites including Nice, NTR-X, and Verint. Led incident and request resolution with proactive log analysis. Monitored performance of network and recording systems to avert service disruptions. Escalated critical issues and conducted stability checks to ensure 24/7 service availability.Senior VOIP Engineer
SII Maroc · 2022 — 2024Managed Microsoft Teams migration projects with a focus on implementing and optimizing enterprise collaboration platforms worldwide. Delivered 2nd/3rd-level Teams Telephony and VoIP support to resolve complex incidents while ensuring adherence to SLA. Administered Alcatel-Lucent ToIP infrastructure and Oracle SBC/ECB for high-availability operations. Integrated and supported CTI through Genesys, working in collaboration with IT teams and service providers to deliver essential telephony services. Established and enforced VoIP SOPs, change-control policies, and best practices, along with creating technical documentation and user guides.Integration Engineer & Telecom Project Manager
AeBDM - MedTech · 2018 — 2021Oversaw the deployment and management of telephony and call center projects, ensuring timely delivery of effective solutions. Administered various infrastructures including Alcatel-Lucent OXO/OXE/TDM/ToIP and CCD/CCS call center platforms. Led quality assurance efforts and supported Microsoft Teams adoption through training initiatives. Ensured client satisfaction through diligent monitoring and operational excellence.Senior Support Engineer & Trainer
AeBDM - Groupe MedTech · 2014 — 2018Managed incidents and validated solutions pertaining to VoIP platforms. Monitored after-sales projects to guarantee successful delivery. Coordinated team activities involving knowledge transfer, training scheduling, and follow-up.Confirmed Service Engineer
AeBDM - Groupe MedTech · 2013 — 2014Managed TOIP customer parks while integrating OXO Office projects. Provided Level 2 support for clients and their systems.SAS Engineer (remote maintenance)
AeBDM - Groupe MedTech · 2009 — 2013Conducted follow-up on incidents through remote maintenance. Offered Level 1 and Level 2 support for engineers and partners. Verified and repaired equipment.Technical Assistance Officer
Phone Online · 2006 — 2007Provided Level 2 Support for the Orange France VOIP platform.
Skills & Expertise
Education
- Master of Science in Network, Service and MobilityHenri Poincaré University · — — 2008
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