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Brandon B. — Customer Support, Operations & AI Automation Specialist from United States

Brandon B.

Customer Support, Operations & AI Automation Specialist

United States 6+ years 20 USD per hour
Open to offersNew to Platform
Languages
English
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About

I am a results-driven operations and customer support professional with 10+ years of experience helping companies improve customer satisfaction, streamline processes, and resolve complex issues. My background includes healthcare benefits administration, technical support, escalations management, CRM systems, and remote customer service

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In recent years, I have expanded into AI-powered automation, workflow optimization, and no-code/low-code systems. I build solutions using ChatGPT, AI tools, APIs, automation platforms, and business process workflows to reduce manual work and improve efficiency.


I am highly skilled at problem-solving, customer communication, data management, documentation, process improvement, and cross-functional collaboration. Whether supporting customers, managing operations, handling administrative tasks, or implementing automation solutions, I focus on delivering accurate work, clear communication, and measurable results.


I am seeking remote opportunities where I can contribute immediately, learn quickly, and help businesses grow through exceptional support, operational excellence, and practical AI-driven solutions.

Experience

  • Dedicated Member Advocate II

    Businessolver · 2020 — 2025
    Primary point of contact for escalated healthcare claims, eligibility disputes, and benefits administration issues. Conducted root-cause analysis on complex member cases and coordinated with carriers and internal teams. Maintained HIPAA-compliant CRM documentation and contributed to process improvement initiatives.

  • Dedicated Member Advocate

    Businessolver · 2018 — 2020
    Managed high-volume inbound support for healthcare enrollment, eligibility verification, and benefits plan navigation. Partnered with carriers and internal operations teams to resolve complex coverage and claims discrepancies. Maintained detailed HIPAA-compliant case documentation.

  • Executive Escalations Specialist

    Sprint · 2015 — 2018
    Managed high-stakes escalations from executive, legal, and regulatory channels. Performed structured root-cause analysis on billing, service, and contractual disputes. Served as liaison between customers, legal teams, and senior leadership to negotiate outcomes and mitigate organizational risk.

  • Business Wireless Technical Support

    Sprint · 2012 — 2015
    Provided technical support for business wireless customers in a fast-paced call center environment. Diagnosed service and device issues and guided customers through troubleshooting steps. Documented customer interactions and ensured accurate case tracking. Built strong customer relationships through effective communication and problem solving.