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Brbara M. from United States

Brbara M.

United States 2-3 years
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Languages
EnglishPortugueseGerman
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About

Bárbara M. is a dedicated professional with a robust background in English Translation and Bilingual IT Support. Holding an English Translation degree from UNB and currently pursuing a master's in the same field, she enriches her expertise with courses in programming and mobile development from Alura and Santander. Her career spans roles such as an English Classroom Assistant at Dac Dynamics of Knowing, where she facilitated daily English language dynamics and conversations with elementary students. As a Bilingual IT Support Analyst at Stefanini Consultoria e Assessoria em Informática S.A, Bárbara excelled in handling ServiceNow tickets in both English and Portuguese, performing technical procedures like VPN updates and software installations, and providing remote hardware troubleshooting. She has also contributed to academic research, focusing on intersectionality in translation, under Dr. Alessandra Oliveira de Ramos Harden's supervision. Bárbara continues to enhance her skills with advanced courses in programming languages and IT service management. Her commitment to ongoing education and practical application in translation and IT support distinguishes her in the industry.

Experience

  • Relations between Higher Education, Race and Gender: Intersectionality in Annotated Translation

    (PIBIC) · 2021 — 2022
    Engaged in translation, revision, and the development of a final article under the supervision of Professor Dr. Alessandra Oliveira de Ramos Harden.

  • English Classroom Assistant

    Dac Dynamics of Knowing
    Facilitated daily dynamics and conversation in English with elementary school classes while assisting the English teacher.

  • Bilingual IT Support Analyst

    Stefanini Consultoria e Assessoria em Informática S.A
    Managed ServiceNow tickets in English and Portuguese, performed technical procedures like VPN updates, and handled software installation and uninstallation. Conducted remote assistance via Quickassist or in teams, addressed hardware repairs such as audio issues, and ensured follow-up on requests until they were resolved.

Skills & Expertise

TranslationData ScientistCustomer SupportEnglish Teacher

Education

  • English Translation Degree
    UNB
  • Master's degree English Translation
    UNB