Brian K.

Provided tailored technical presentations and solution designs to meet client specifications. Played a role in increasing annual recurring revenue by identifying upselling prospects for SD-WAN and cybersecurity solutions during regular business reviews. Developed and scoped multi-vendor solutions. Partnered with senior engineers to assess needs for equipment, resources, and tools to aid product development. Took charge of preparing detailed technical proposals, Bill of Quantities (BOQs), and thorough responses to RFP/RFI requests to win new enterprise contracts. Suggested innovative products and solutions that improved customer performance and service experiences. Collaborated with sales teams to understand requirements and ensure successful deal closures. Gathered client feedback to refine service strategies to enhance delivery outcomes. Recommended advanced solutions that improved scalability and performance for clients relying on managed services.

Designed and implemented configurations for enterprise networks, emphasizing optimization of performance and security. Oversaw the delivery of enterprise services projects, ensuring compliance with SLAs and timely execution. Guided teams in the installations of fiber and microwave systems, maintaining adherence to efficiency and industry standards. Conducted technical presentations, demonstrations, and POCs, ensuring that proposed solutions align with client needs for a seamless transition to delivery and implementation. Handled alerts, incidents, and service requests in accordance with defined SLAs. Achieved a reduction in project delivery timelines by optimizing workflows among technical teams and external vendors. Offered technical and advisory support, training clients, sales staff, and partners by effectively translating technical requirements into business solutions. Executed risk analysis and implemented mitigation strategies to protect service delivery.

Addressed alerts, incidents, and service requests within stipulated SLAs. Achieved a service uptime of 99.9% for key enterprise accounts by refining incident response protocols and actively monitoring network health with SolarWinds and Wireshark. Collaborated with senior engineers on various infrastructure projects, migrations, and upgrades. Installed, configured, and maintained servers as well as network equipment. Managed network devices including routers, switches, and firewalls. Supported SD-WAN and VPN implementations for remote branches. Monitored network performance and resolved incidents according to SLA timelines. Ensured effective management of servers and backup systems to maintain IT Infrastructure. Provided helpdesk support to maintain smooth operations for clients. Developed contact strategies and call plans, including visits to potential customers to assess and address their needs. Compiled accurate and timely reports.

Assisted with solution design and client presentations. Supported feasibility studies and prepared technical documentation for managed services projects.

Interacted with clients to identify their technical needs and business goals, proposing customized solutions that align with these objectives. Worked collaboratively with vendors to design and scope solutions to meet client infrastructure requirements. Discovered upselling opportunities, enhancing client relations and revenue. Managed technical responses for RFP/RFI submissions that led to securing over five significant enterprise contracts within a fiscal year. Facilitated the Proof of Concept (POC) process and conducted impactful product demonstrations, thus boosting client confidence and expediting sales. Formulated and implemented strategic meeting plans with clients to foster satisfaction and build long-lasting relationships. Delivered technical guidance and training post-sale to ensure successful deployments and high levels of client satisfaction. Remained informed about emerging trends and technologies in networking and cybersecurity. Enhanced client satisfaction scores through personalized technical training and advisory support to more than ten enterprise partners. Identified potential improvement areas and relayed these, along with solutions, to upper management.