Brian K.
Senior IT Manager
Open to offersNew to PlatformAbout
Brian K. is a seasoned Senior IT Leader based in San Pedro City, Philippines, with over 28 years of progressive experience in critical domains such as IT Infrastructure, IT Service Management (ITIL/ITSM), Project & Program Management, Information Security, and Enterprise Operations. He currently leads enterprise IT operations at CoverDesk Philippines Inc., focusing on infrastructure, networks, systems, security, and service management. His exemplary career showcases a consistent ability to build scalable IT organizations, optimize processes, and deliver high-availability technology environments. At Mineski Global, he directed IT strategies, standardized ITSM processes, and collaborated with business units to provide reliable technology solutions. A proven leader, Brian has excelled in roles ranging from Management Information Systems Manager to Senior Project Manager at firms like TaskUs and Greatfeat Services Inc. His academic background includes a Bachelor's degree in Engineering from Saint Louis University, complemented by certifications such as Microsoft Azure Fundamentals and Lean Six Sigma from MF Treinamentos.
Experience
Information Technology Manager
CoverDesk Philippines Inc. · 2023 — PresentOversee enterprise IT operations, including infrastructure, networks, systems, security, and service desk. Implement IT Service Management practices based on ITIL and ITSM frameworks, promoting service reliability and adherence to SLAs. Manage the IT budget, vendor relationships, and asset lifecycle management. Develop and enforce IT policies, procedures, and governance frameworks. Collaborate with business leaders to ensure IT services meet operational and growth objectives. Supervise cross-functional teams responsible for incident, change, service level, and performance management.Management Information Systems (MIS) Manager
Mineski Global · 2022 — 2023Directed the IT strategy and daily operations encompassing infrastructure, network, systems, and security. Established standardized ITSM processes for the service desk, incident, change, and asset management. Led IT project initiatives while managing budgets, vendors, and service providers. Worked in partnership with business units to deliver reliable technology solutions in a timely manner across various locations.IT Supervisor
Cybalink Solutions Inc. · 2020 — 2022Developed and improved company-wide IT policies, standards, and procedures. Guided IT support teams to provide consistent, SLA-compliant service throughout the organization. Oversaw infrastructure operations, which included managing systems, networks, and security platforms. Initiated and managed internal improvement and technology upgrade projects.Senior Project Manager
TaskUs · 2018 — 2019Managed initiatives at global, regional, and country levels that encompassed both IT and non-IT sectors. Delivered complex programs involving global build-outs, geo-expansions, and site improvements. Provided comprehensive project governance that included strategy formulation, planning, execution, and closure.IT Manager
Greatfeat Services Inc. · 2017 — 2018Oversaw the operations of the IT department and devised service delivery strategies. Managed enterprise systems, which included Active Directory, VPN, Firewall, Exchange, and Networks. Focused on developing team capabilities through coaching, training, and performance management. Ensured compliance with SLAs and facilitated continuous service improvement.Senior Analyst
ADP Philippines Inc. · 2016 — 2017Handled complex technical escalations and conducted root cause analysis. Provided support for enterprise applications utilizing Oracle SQL, virtual machines, and security tools. Collaborated with solution center teams to expedite issue resolution.Assistant IT Manager / Technical Support Expert / Technical Service Engineer
DuPont Sustainable Solutions · 2008 — 2015Progressively advanced through technical and leadership roles. Managed global Level 1 Help Desk teams and monitored SLA and performance metrics. Oversaw Management Learning Systems platforms, Computer Based Training software, hosted systems, and client environments. Provided infrastructure support across Windows Servers, SQL, IIS, and remote administration platforms.
Skills & Expertise
Education
- Bachelor of Engineering (Computer / Telecommunication – ECE)Saint Louis University