Brianna J.

Brianna J. A. is an adept Customer Service Professional with a robust grounding in hospitality, evidenced by a Bachelor of Science in Hospitality Management. With over 1,400 hours of on-the-job training at Roy's Hotel and Convention Center and Zaycoland Resort and Hotel, she has gained comprehensive experience across banquet and events coordination, sales, food and beverage service, and housekeeping. At Roy's, Brianna excelled in collaborating with sales and kitchen teams, managing client inquiries, and ensuring top-notch dining service standards. Her proficiency in CRM Systems, CITRIX, and the Microsoft Office Suite plays a key role in maintaining guest profiles and service records efficiently. Brianna's training also includes a focus on conflict resolution and active listening, crucial for delivering an exceptional guest-first experience. Her skill set is rounded out by certificates in personal survival techniques and fire safety from John B. Lacson Iloilo Maritime Academy, underscoring her commitment to safety and professionalism in the hospitality industry.