Bronwyn P.

Serve as Executive PA to three firm directors, handling their schedules, meetings, and confidential communications. Oversee the end-to-end administration of legal files, including onboarding, billing, and compliance tasks. Conduct Dictaphone typing at a speed of 130 words per minute and draft various legal documents such as bail applications and notices. Engage with courts, sheriffs, clients, and service providers to facilitate operational workflow. Manage internal systems including GhostPractice and Searchworks while providing IT support for software and hardware. Administer deceased estates and trusts, navigating the complete process from reporting to discharge and handling registration duties. Draft compliance documentation and maintain Beneficial Ownership Registers for clients. Participate in graphic design for firm documents and marketing assets, including procuring printing suppliers and coordinating production. Manage training and compliance for the Phatshoane Henney Group, ensuring firm directors' participation in annual events and maintaining back-end system administration.

Design branding assets such as logos and letterheads for legal and corporate clients while creating ultra-realistic fantasy art and music compositions. Manage YouTube analytics and oversee narrative scripting and music arrangement. Develop visual assets for various documentation and social media, ensuring thematic authenticity.

Address client queries and complaints while implementing retention strategies across various channels. Manage debit order rejections and perform follow-ups. Utilize web-based systems and MS Excel for accurate data capturing, verification, and processing. Arrange meetings and events and oversee switchboard operations. Prepare monthly statistical reports and communicate with government departments and media. Handle service delivery issues and legal complaints by referring them to the relevant authorities.

Engage in recruiting members for a non-profit organization via outbound telesales while managing incoming service queries and providing membership support.