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Brooks T. — Mid-Level ESL Team Leader from Philippines

Brooks T.

Mid-Level ESL Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTaga
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About

Brooks T. is an experienced Team Leader with a proven track record in the online ESL industry and hotel management sector in Cebu, Philippines. At ECC Foreign Language Institute of the Philippines Inc., Brooks held roles as Team Leader, Lesson Coach, and Instructor, focusing on team management, coaching and training, and customer service. She provided structured guidance and feedback to teachers, drove improvements in instructional quality, and ensured uninterrupted online lesson delivery. In hospitality, Brooks managed front office operations at Mezzo Hotel and Golden Prince Hotel and Suites, overseeing guest check-ins, reservations, staff training, and daily service schedules. His academic background includes a bachelor's degree in Hospitality Administration and Management, strengthening his expertise in service management and operational leadership.

Experience

  • Team Leader

    ECC Foreign Language Institute of the Philippines Inc. · 2024 — Present
    Trains and mentors both new and current teachers, facilitating their professional development and regularization. Conducts performance assessments, coaching sessions, and evaluations to uphold teaching standards.

  • Lesson Coach

    ECC Foreign Language Institute of the Philippines Inc. · 2023 — 2024
    Observes and supports newly hired teachers through feedback and mentorship to enhance their teaching methods and class management skills. Facilitates structured coaching and plans for lesson improvements.

  • Instructor

    ECC Foreign Language Institute of the Philippines Inc. · 2019 — 2023
    Delivers English lessons to students across various ages and proficiency levels using engaging and interactive teaching methods.

  • Team Leader

    Mezzo Hotel · 2018 — 2019
    Supervises operations at the front office, provides training to staff, and manages work schedules to ensure efficient daily service delivery.

  • Team Leader

    Golden Prince Hotel and Suites · 2015 — 2017
    Initially hired as a Front Office Associate and later promoted to Team Leader, managing reservations, guest requests, and check-in/check-out processes with a focus on attentive service.

Skills & Expertise

English TeacherCommunity Manager (Discord)Digital MarketingTraining Material DeveloperPresentation DesignerData AnalysisMarketingCustomer ServiceAccountantAccounts Payable

Education

  • Bachelor’s Degree in Hospitality Administration and Management
    Consolatrix College of Toledo City · 2011 — 2015

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