Brua J.

Jheinine B. is a distinguished Customer Support and Technical Support Specialist with an extensive 8-year tenure in the BPO industry, known for delivering exceptional customer service, adept technical troubleshooting, and strategic sales support. Proficient in utilizing industry-leading tools like Aircall, Amazon Connect, Zendesk, Live Agent, and Salesforce, Jheinine excels in managing multi-channel communications, including calls, emails, and chats. Throughout her career, she has been recognized for exceeding key performance indicators and achieving a 98% customer satisfaction rating. At Booth and Partners, she supported SaaS-based lines of business by enhancing processes and resolving technical issues for online booking software and product setups. Her technical proficiency extends to diagnosing issues through database queries and ensuring SLA compliance. Previously at Concentrix, Jheinine provided technical support for accounting software users, including guidance on application installation and financial transactions management. Her educational foundation in Electrical Engineering and continued learning through certifications fortify her commitment to process optimization and delivering world-class customer support.