Bryan C.
Mid-Level Shopify Manager
Open to offersNew to PlatformAbout
Bryan M. is an experienced professional specializing in operations management, customer service, and e-commerce. Leveraging his expertise as a Shopify Expert, he has successfully optimized online stores, streamlined operations, and enhanced digital strategies to drive growth. From 2018 to 2026, Bryan played a pivotal role as a Virtual Assistant and Customer Service professional, managing essential tasks like product uploads, SEO optimization, and social media interaction. His responsibilities extended to managing email correspondence, scheduling, and document creation, ensuring accuracy and efficiency. Previously, as a Team Manager from 2015 to 2018, Bryan led call center representatives, handling complex customer inquiries and executing effective training programs. His early career, spanning 2012 to 2015 as a Freight & Order Manager, involved overseeing order fulfillment processes and maintaining high-quality standards. A Bachelor of Science in Philosophy graduate, Bryan has undergone specialized training in SEO and virtual assistance, further solidifying his comprehensive skill set.
Experience
Virtual Assistant | Customer Service | Shopify Manager
Auspek · 2018 — 2026Optimized product uploads for a Shopify store by creating precise, SEO-optimized listings and managing pricing, variants, and collections. Enhanced product images prior to upload, ensuring all details were designed to increase conversions. Handled email correspondence, scheduling, and maintained calendars for multiple clients to facilitate timely responses and appointments. Assisted in document creation and formatting, ensuring high accuracy. Managed social media accounts by engaging with followers and addressing inquiries. Implemented time management strategies to enhance workflow efficiency and productivity. Provided customer support through phone, email, and chat, resolving issues while maintaining professionalism and empathy. Collaborated with teams to address complex customerTeam Manager
Sutherland · 2015 — 2018Led the hiring, training, coaching, and supervision of call center representatives while ensuring effective customer support. Guided representatives in handling difficult calls and diffusing customer complaints. Conducted team meetings to educate representatives about processes and set expectations. Collaborated with management to identify trends and establish call center objectives. Monitored staff performance, ensuring service levels were met and corrective actions were taken when necessary. Prepared reports and analyzed data to enhance processes and resource allocation, aiming to maximize efficiency and customer satisfaction. Authorized replacements or refunds and supported other managers and team members with various projects.Freight & Order Manager
UNILAB · 2012 — 2015Executed order capturing and validation processes using SAP to ensure only quality orders were processed, thereby minimizing rejected deliveries. Addressed customer inquiries regarding pricing, order status, credit status, product availability, and initiatives. Monitored and coordinated the fulfillment of orders from generation to delivery while adhering to quality standards and lead times. Communicated any process delays to relevant departments and informed customers about order status when necessary.
Skills & Expertise
Education
- Bachelor of Science Major in PhilosophyMSCS · 2006 — 2010
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