Bryan P.

Bryan P. is an experienced Business Virtual Assistant with a background supporting US clients in the telecommunications and online banking industries. At Transcom Bacolod, he worked as a Retention Customer Service and Sales Representative, managing inbound and outbound calls, addressing customer inquiries and complaints, and implementing save strategies and win-back campaigns. While at Ubiquity Global Services, Bryan served as a Senior Resolutions Expert - T2 Representative, where he was responsible for handling compromised accounts, managing identity theft cases, ticket monitoring, and overseeing team queues to ensure account security. Earlier, with Panasiatic Solutions, he provided technical support and troubleshooting for US telco customers, focusing on call flow and mobile phone issues. His proficiencies include customer service, data research and profiling, and email management, supported by academic exposure to web design and development.