BUDIDI D.

Durga M. is a Hyderabad-based Technical Support Specialist with practical experience in enterprise-level customer and technical support, particularly within the healthcare sector. At Optum, she provided both technical and operational support, expertly troubleshooting process and system issues while guiding users through healthcare workflow challenges. Her role included managing incident and ticket resolution, maintaining accurate data records, and driving process improvement initiatives to optimize operational efficiency and compliance. Durga M. applies her problem diagnosis abilities and incident & ticket management expertise alongside proficiency in MS Office Suite, supporting timely customer service via email, chat, and voice. She holds a B.Sc. in Computer Science, demonstrating strong analytical and technical troubleshooting capabilities in fast-paced environments.