Buenamay F.

Buenamay C., a seasoned Customer Support Specialist, brings over 7 years of expertise in delivering top-notch service and resolving customer concerns efficiently. Based in Angat, Bulacan, she has honed her skills at RCBC and Banco De Oro, where she excelled as a Customer Care Officer and Customer Service Associate, respectively. Her role encompassed handling customer inquiries through email and chat, utilizing active listening and problem-solving to deliver effective resolutions. She demonstrated proficient use of CRM systems to enhance customer data management, leading to improved follow-up processes. Buenamay is adept at managing multiple tasks in fast-paced environments while maintaining a customer-focused demeanor. Her dedication extended to training new staff on service protocols, ensuring a cohesive team environment. With a Bachelor of Science in Business Administration from the Polytechnic University of the Philippines, Buenamay is committed to fostering customer satisfaction and loyalty.