Bulelani B.

Bulelani B. is a proficient IT Support Technician with over 2 years of solid experience in providing both first-line and second-line support within enterprise environments. At his current position with 3Sixty Health, he expertly supports more than 100 users, efficiently resolving 20-30 tickets daily, tackling various hardware, software, and network issues to maintain high user satisfaction. His technical competencies are deeply rooted in Active Directory, Microsoft 365, and network troubleshooting, including DNS and VPN configurations. Previously at Gijima, Bulelani was instrumental in ICT deployments, managing endpoint security, and documenting troubleshooting steps. His educational background includes an N Diploma in Information Technology from Tshwane University of Technology, complemented by certifications such as AWS Certified Cloud Practitioner. Bulelani’s dedication to advancing his technical expertise is evident through his successful project executions involving AWS and Microsoft Azure deployments.