Buli M.
Senior Key Accounts Manager
Open to offersNew to PlatformAbout
Nombulelo B. is an experienced Key Accounts Manager with a decade-long track record in South Africa’s telecommunications and renewable energy sectors, including roles at Nashua Mobile, Vodacom SA, and Hohm Energy. Her expertise centers on sales and account management, successfully managing portfolios of over 400 clients, growing corporate and government sales, and consistently reducing churn. At Hohm Energy, she contributed to increased customer satisfaction and improved reviews on platforms such as Google and Hello Peter. Nombulelo’s career demonstrates a strong command of customer relationship management, revenue growth strategies, and technical support, especially across mobile, telecom, and clean energy service providers.
Experience
Key Accounts Manager
Hohm energy · 2023 — 2023Managed multiple client relationships, addressing queries and collaborating with departments like Procurement and Deployment to relay timelines. Sought upsell and cross-sell opportunities and collaborated closely with energy advisors on pricing strategies to enhance customer satisfaction rates.Inbound Call Center
Nedcor · 2018 — 2018Engaged in Cold Calling and Sales.Account Manager
Vodacom SA · 2015 — 2017Oversaw 400 accounts, working to boost revenue and mitigate churn. Strengthened relationships across various decision-making levels at customer sites, identified competitor threats, and achieved churn growth targets. Informed clients about new digital platforms and conducted regular monitoring of renewals and industry trends.Account Manager and Sales Executive
Nashua Mobile · 2009 — 2014Cultivated trust relationships with major clients to reduce churn and enhance revenue. Gathered insights into customer needs, expanded existing relationships through tailored solution proposals, and ensured timely delivery of products and services. Facilitated communication among key customers and internal teams, addressing issues to uphold trust.Traffic Controller and Account Manager
NXT Mobile · 2006 — 2008Managed job bag processes, coordinated designer workflows, and ensured deadline adherence. Selected publication content and performed quality checks on advertisements. Addressed customer complaints and presented customer care initiatives, while managing accounts and database activities.Product Trainer - Technical Support
Panasonic SA · 2004 — 2006Administered incoming technical queries and emails while conducting store visits for product introductions and promotions. Checked product availability and trained store sales agents on new offerings.Customer Support
Nokia SA · 1999 — 2004Provided front-line customer assistance for technical queries, managed phone repair bookings, and supported data synchronization, including dial-up connections, email setups, and Bluetooth connections.
Skills & Expertise
Education
- Sales and Marketing managementDamelin college · 2005 — 2005
- MatricDesmond Mpilo Tutu High · 1992 — 1995
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