Busayo O.

Bilkis B., based in Lagos, Nigeria, is a seasoned Customer Success & Operations Professional with over four years of experience. Currently, she excels as a Store Manager at Celebrations Cards and Gifts, where she leads daily store operations, manages a team of 10, and has been instrumental in doubling the store's year-over-year revenue through strategic merchandising and customer engagement. Her expertise includes Customer Relationship Management, Operations Coordination, and Team Leadership. Bilkis has honed her skills in various environments, from retail to finance, consistently driving revenue growth and optimizing customer experiences. She is proficient with tools like CRM platforms (including Salesforce and HubSpot), Google Workspace, and other project management applications, demonstrating a keen ability to resolve complex customer issues efficiently and maintain robust client relations. Bilkis graduated with a BSc in Sociology from Federal University Lafia, further underpinning her strong administrative and communication skills.