Bushra M.
Junior Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Bushra M. is an experienced Customer Service Representative based in Pakistan, with a proven track record in handling customer inquiries through calls and messages in a clear, accurate, and professional manner. With a strong foundation in client servicing, problem solving, and attention to detail, Bushra excels in maintaining comprehensive and accurate customer records while supporting service satisfaction goals. Having worked at a call center, she adapted her communication style to address diverse customer concerns efficiently. In addition, she gained essential data management skills as a Data Entry Operator, where she ensured accuracy in digital records and documentation using basic computer tools, including MS Word. Her educational background includes a Bachelor’s degree from the University of Sargodha, fortifying her strong communication and documentation capabilities.
Experience
Customer Service Representative
CALL CENTER · 2022 — 2024Handled customer inquiries through calls and messages, ensuring clear and professional communication. Addressed customer issues by assessing needs, providing service information, and achieving customer satisfaction. Maintained customer contact records with a focus on detail and confidentiality. Adapted communication styles to suit various customer concerns, documenting issues and resolutions for consistent follow-up. Collaborated with team members to fulfill service targets in a dynamic support environment.Data Entry Operator
DATA ENTRY · 2021 — 2022Entered and updated digital records with high accuracy and organization. Verified information for submitted reports to minimize errors and enhance reliability. Organized files and documentation using basic computer skills and MS Word. Managed routine documentation tasks efficiently, adhering to time-sensitive work requirements while ensuring data quality by checking for completeness and correct formatting.
Skills & Expertise
Education
- Bachelor's DegreeUNIVERSITY OF SARGODHA · — — 2022
- FA/FScGOVT. COLLEGE · — — 2018
- MatriculationGOVT. HIGH SCHOOL · — — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Bushra M. to a job.
Sign in as an employer