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C E. — Senior Customer Service and Operations Manager from Peru

C E.

Senior Customer Service and Operations Manager

Peru 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Enrique R., a seasoned Customer Service and Operations Support professional, has been excelling in the realm of international client support for over 25 years, leveraging his bilingual capabilities in English and Spanish to deliver exceptional service. Based in Lima, Peru, Enrique has thrived in fast-paced environments within the shipping and logistics industries, providing expert remote support and managing customer communications through various channels. Now serving as the Customer Service & Operations Manager at Ecotienda La Molina, he specializes in handling customer interactions, maintaining meticulous records, and coordinating with suppliers to ensure quality service. Enrique is adept at using AI tools such as ChatGPT to enhance customer communication efficiency and improve response times. With proficiency in digital tools and Microsoft Office, he excels in data management and problem resolution, consistently maintaining high service standards.

Experience

  • Customer Service & Operations Manager

    Ecotienda La Molina · 2010 — Present
    Provided direct support to customers by addressing inquiries and resolving issues professionally. Managed communications through phone, email, and in-person interactions. Ensured accurate records, reports, and documentation were maintained. Coordinated efforts with suppliers and internal teams to guarantee timely service. Employed digital and AI-assisted tools to enhance communication efficiency and response quality.

  • Customer Support & Operations Specialist

    Multiple Shipping & Logistics Companies · 1976 — 2010
    Assisted international clients through effective communication in both English and Spanish. Prepared professional emails, reports, and operational documentation. Worked across time zones to maintain continuous service. Oversaw data entry, tracking, and follow-up activities using digital systems. Upheld accuracy, confidentiality, and high service standards throughout all processes.

Skills & Expertise

English TeacherCustomer SupportAI and Data ScienceSpanish Language ExpertCustomer ServiceEmail SupportEditing and ProofreadingVirtual AssistantData Entry SpecialistCalendar ManagementCustomer Service and Admin Support

Education

  • Accounting Assistant Degree
    Liceo Comercial del Callao
  • Diploma – English Language & Literature
    Instituto Peruano Norteamericano (ICPNA)