Caberios
Junior Risk Analyst
Open to offersNew to PlatformAbout
Jonalyn R. is a dedicated professional who has demonstrated skill in risk assessment, compliance awareness, and customer support through her role as a Customer Protection Analyst at WHG Customer Services Philippines Inc. between 2024 and 2026. In this position, she effectively identified and assessed gambling-related risks, implementing preventive measures by analyzing customer behavior and interactions. Her work involved managing sensitive cases with a balanced approach of professionalism and empathy, ensuring that safeguarding measures complied with current regulatory standards and internal policies. Jonalyn is an adaptable and detail-oriented individual, committed to achieving reliable results even in fast-paced environments. Her educational foundation includes undergraduate studies in both Financial Management from Dr. Filemon C. Aguilar Memorial College of Las Pinas and Secondary Education from Pamantasan ng Lungsod ng Muntinlupa.
Experience
Customer Protection Analyst
WHG CUSTOMER SERVICES PHILIPPINES INC. · 2024 — 2026Evaluated gambling-related risks by analyzing customer interaction data and behavior. Executed timely interventions with customers to reduce potential harm. Established safeguarding protocols adhering to regulatory and internal compliance standards. Handled sensitive cases with professionalism and a strong focus on customer protection. Maintained strict compliance with safer gambling policies and regulatory requirements.
Skills & Expertise
Education
- BS Secondary EducationPamantasan ng Lungsod ng Muntinlupa · 2016 — 2017
- BSBA Major in Financial Mgt.Dr. Filemon C. Aguilar Memorial College of Las Pinas · 2010 — 2012
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