Cafry P.

Cafry J. is a results-driven customer service professional with over 5 years of experience in healthcare and technical support environments. As an Outbound Insurance Representative at Healthfirst through Transperfect, Cafry proficiently managed outbound calls, supported policy inquiries, and ensured detailed record-keeping. In the role of Scheduling Assistant at Radnet, Cafry optimized healthcare appointment scheduling while coordinating with patients and healthcare providers. Previously, as a Customer Support Specialist at StockX, Cafry efficiently resolved order incidents and documented detailed customer interactions. In their capacity as a Tech Support Specialist at Samsung, Cafry offered expert technical assistance for smart home appliances, excelling in troubleshooting and customer satisfaction. Cafry is fluent in both English and Spanish and holds a certification in Cybersecurity from Google. Skilled in using platforms such as Zendesk, Excel, and Google Workspace tools, Cafry consistently delivers exceptional service in fast-paced settings.