Caitlin P.
Senior Operations and Administration Manager
Open to offersNew to PlatformAbout
Caitlin P. is a seasoned Operations Manager and Executive Assistant with more than 10 years of comprehensive experience in supporting business operations, executive administration, and customer service. Currently based in Johannesburg, South Africa, she excels in managing end-to-end administrative functions, client relationships, and operational processes. Her expertise extends to financial administration, bookings, and marketing, including social media content creation and online advertising. At Shepherd's Fold Stables, Caitlin ensures smooth operational coordination, supervises staff, and maintains high levels of client satisfaction. Previously, she served at Global Cycling Tours, honing her skills in international tour logistics and customer support. Caitlin is proficient in tools such as Microsoft Office, QuickBooks, Pastel, and WordPress. Her adeptness in handling CRM systems and online booking platforms is complemented by her recruitment administration experience at MECS Africa Recruitment. Caitlin is focused on roles such as Executive Assistant, Virtual Assistant, and Operations Coordinator.
Experience
Operations & Administration Manager
Shepherd's Fold Stables · 2020 — PresentResponsible for managing all business administration activities, client communications, and scheduling. Oversee invoicing, debtors, creditors, reconciliations, UIF administration, and maintain financial records. Coordinate bookings, customer inquiries, and ensure service delivery. Manage marketing campaigns, create social media content, and handle online advertising. Supervise staff while streamlining operational processes and ensuring high levels of client satisfaction and retention.Operations, Marketing & Client Services Manager
Global Cycling Tours · 2019 — 2020Coordinated international tour bookings, itineraries, and logistics while providing customer support. Built and maintained the company website using WordPress. Managed social media marketing efforts and online promotions, along with processing invoices and handling booking administration. Delivered exceptional customer service throughout the entire customer journey.Administration & Operations Coordinator
Shepherd's Fold Stables · 2016 — 2019Oversaw administration functions, scheduling, invoicing, account reconciliations, and customer communications. Coordinated marketing activities and business promotions while supporting daily operations and effective team management.Operations & Administrative Manager
Riba Stables · 2014 — 2016Managed overall business operations, client communications, invoicing, statements, and collection processes. Produced newsletters, reports, and marketing materials, while coordinating events, bookings, and staff activities.Recruitment Administrator
MECS Africa Recruitment · 2014 — 2014Maintained recruitment databases and organized candidate records. Formatted professional CVs and managed Placement Partner records. Assisted recruiters with candidate sourcing and handled related administration tasks.
Skills & Expertise
Education
- TEFL CertificateBritish International College · 2008 — Present
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