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Caleb J. — Junior IT Support Specialist from Philippines

Caleb J.

Junior IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Caleb D. is an IT Specialist with experience providing desktop and network support primarily within the logistics and technology sectors at companies such as Yondu and FedEx. From 2023 to 2024, Caleb managed workstations using Active Directory in the FedEx corporate domain and performed key tasks including adding or deleting workstations, creating temporary passwords for local admins, and delivering advanced technical support for end users. His responsibilities extended to troubleshooting complex IT issues, system maintenance with software updates and patches, backups, and managing ticket-based issue resolution. Caleb holds a background in Computer Science and Automotive Servicing from the St. Peter College of Technology, supporting his technical expertise in networking, desktop support, programming (Java, Python, C++, JavaScript), and database management.

Experience

  • Jr. IT Specialist

    Yondu and Federal Express · 2023 — 2024
    Oversaw desktop support and network tasks, including managing workstations within the FedEx Active Directory domain, creating temporary passwords for local administrators, and adding or deleting workstations in the corporate domain. Delivered advanced technical support to end users by troubleshooting complex issues and implementing solutions. Handled root cause analysis, followed by solution implementation and confirmation of issue resolution. Performed routine system maintenance, such as software updates, patches, and backups. Used a ticketing system to address and resolve user issues upon ticket creation.

Skills & Expertise

Technical Support SpecialistIT and NetworkingWeb DeveloperFrontend DeveloperTech Support

Education

  • Computer Science
    ST. PETER COLLEGE OF TECHNOLOGY · 2017 — 2020
  • Automotive Servicing
    ST. PETER COLLEGE OF TECHNOLOGY · 2017 — 2020
  • Computer System Servicing
    JUAN C. ANGARA MEMORIAL HIGH SCHOOL
  • English Language
    JUAN C. ANGARA MEMORIAL HIGH SCHOOL
  • Filipino Language
    JUAN C. ANGARA MEMORIAL HIGH SCHOOL

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